Co-managed support
Senior network security engineering on call for your team, drawn from a prepaid block of hours.
The problem
Your team handles most things well, but difficult firewall and routing issues need more senior experience.
You cannot justify another full-time engineer, yet some changes are too risky to attempt alone.
What’s included
- Prepaid block of engineering hours
- Change support
- Troubleshooting and escalation support
- Design advice
- Quarterly review
Deliverables
- Onboarding notes for your environment
- Record of hours and work completed
- Quarterly review summary
How it works
Assess & understand
We learn your environment, tools and escalation process.
Design & plan
We agree access, contacts and how requests reach us.
Implement & configure
We work on requests and record what was done and why.
Test & handover
We review the work each quarter and share what your team can take on.
Frequently asked questions
What can the hours be used for?
Changes, troubleshooting, design reviews, upgrades and advice across the network security platforms we support.
Is this an emergency response service?
Not by default. Response expectations are agreed in the scope, so you know what to rely on.
Will you teach our team?
Yes. We explain what we do and why, so your team can take on more over time.
Ready to talk about co-managed support (block hours)?
Tell us what you are planning and get a written list of next steps.